Frequently Asked Questions

No. You do not need a referral to see a psychologist. However, if you do have a referral from a GP, paediatrician or psychiatrist, you can claim a Medicare rebate.

If you are referred by a third party (e.g. WorkCover) the referral information must be made available at the time of making the appointment.

This is a mixed billing practice and can offer limited bulk billing by prior arrangement only. To be eligible, you must present a current Health Care, Pension or Concession Card along with a Mental Health Treatment Plan referral.

Unfortunately, at this time, assessments are generally not covered under Medicare and are to be paid privately. However, individuals under 25 suspected of having a complex neurodevelopmental disorder (such as autism) can obtain a referral from a psychiatrist or paediatrician and will be eligible for rebate.

Most private health funds do offer rebates depending on your level of coverage. Please check with your health fund to see how you could benefit.

Yes, appointments outside regular office hours are available by prior arrangement. However, depending on the requested time, this may be limited to telehealth only.

We understand that unexpected situations can arise; if you need to cancel or reschedule, we kindly request that you provide at least 48 hours' notice. This timeframe allows for adjustments to the schedule and ensures that we can offer the time slot to another client who may be waiting for an appointment.

• If you give less than 24 hours' notice, you will be charged half of the usual session fee.
• Failure to provide notice or no-shows will incur the full fee charge. 

If you miss your appointment due to illness or an emergency, you may submit a written request for the fees to be waived. This request will be considered on a case-by-case basis.

To cancel an appointment, you can text, use the online booking service, or email us. Please note that Medicare and most other third parties do not cover rebates for non-attended appointments, resulting in an out-of-pocket fee.

If you feel that you are not making the progress you hoped for or are unhappy with something in therapy, please discuss this with your psychologist.

Sometimes, despite the best efforts of both parties, a therapeutic relationship may not meet your needs. It is acceptable to address this with your psychologist. If it is clear that your needs require change, your psychologist will support you in exploring available alternatives.